When will I receive my refund?

Provided you follow the steps in the "How do I return an item?" section we will be able refund
your purchase.

How long will my refund take?
Once the warehouse have confirmed receipt of the returned items it should not take
longer than 7 days to receive your refund. As soon as your refund has been
approved, we will refund the amount back to your original payment method.

Will you refund the delivery charge if I return a product?
If the goods being returned are no longer required or incorrectly ordered we will refund
the cost of the product but we would be unable to refund any delivery charges or
postage.

Contact Us
Should you require any further information about receiving a refund, please call
our Customer Service Team on 01376 809 140. Our phone lines are open 08.30 – 17.30
Monday to Friday.