If you suspect there is a product missing from your delivery or you think the order is
late, please check your order confirmation email to first make sure all the products
ordered were due to arrive in the same delivery, eg. one of the items may be a special
order or may be on back order.
Your order receipt within the order confirmation email should inform you of any items
on back order or require a longer delivery schedule.
If you are still sure that your product is missing, you will need to contact us within 3
working days of your order being received. If you contact us after this time we may not
be able to assist you with your enquiry.
If you would like to contact us with regards to a missing order or item(s) please call our
Customer Service Team on 0844 888 3232, our phone lines are open 08.30-17.30 Monday
to Friday. Alternatively you can e-mail us via firstname.lastname@example.org