What is your returns policy?

Standard returns – Please advise us within 14 days if you wish to return any products that you have ordered and no longer require. All food, beverage, bespoke or “special” order items are strictly non returnable. Furniture items returned are subject to a 35% restocking fee.

Please note that all returns must be in the manufacturers original packaging and in an unused and unopened re-saleable condition.

If you wish to return a product because it is damaged on arrival please notify us by email or phone within 3 working days. Please ensure that you know your order reference and the product code and to enable us to process the return.

For faulty items, please contact us so we are able to advise on the items product guarantee and what the process of this will be.