All Questions
Order Query
- How do I start using Office Stationery?
- How can I find out if you are cheaper than my current stationery provider?
- Can I order without paying VAT?
- My confirmation email says an item has been placed on backorder, what does this mean?
- Do you offer price matching?
- How does a school place an order?
Product & Stock
Delivery
- Delivery Times?
- Bank Holiday Opening Times
- What is contactless delivery?
- Do you deliver to the Channel Islands?
- Do you deliver to Northern Ireland
- Do you deliver to PO Box addresses?
Returns & Refunds
- What is your returns policy?
- How long does it take for a refund to show in my account?
- Can I return food or drink?
- I have ordered the wrong item - how do I change this?
- When will I receive my refund?
- Will collection of my faulty product happen at the same time as delivery?
Payments & Promos
- What payment methods do you accept?
- Why has my card payment failed?
- I want to place an order for my company, can I pay via an invoice?
- Can I save my payment card details to my account?
- An item is on 3for2, how many do I need to add to my basket?
- If an item is on buy one get one free (BOGOF) how many do I need to add to my basket?
Invoice Credit Account
Technical
- How do I reset my password?
- How do I change the name on my online account?
- How do I view which items I order most?
- How can I contact your company?
- How do I view the prices inc VAT?
- How can I view my previous invoices/ receipts?